British Airways travelers' credit card details hacked

10 September, 2018, 13:03 | Author: Sally Reid
  • British Airways passengers may have had their personal and financial information compromised if they booked between August 21 and September 5

He said any customers who lose out financially will be compensated by the airline.

British Airways contacted affected customers as soon as it found out data from its website and mobile app had been breached, its boss said on Friday.

"British Airways is communicating with affected customers and we advise any customers who believe they may have been affected by this incident to contact their banks or credit card providers and follow their recommended advice", the company said in its statement.

He said around 380,000 card payments were compromised, with hackers obtaining names, street and email addresses, credit card numbers, expiry dates and security codes - sufficient information to steal from accounts. "We take very seriously the protection of our clients 'data" - are his words in the statement.

The airline promised to reimburse any financial losses suffered by customers directly because of the theft of this data.

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IAG said BA is "investigating, as a matter of urgency" the cyber hack and has notified the police and relevant authorities.

Some angry travelers complained to Britain's Press Association that they had already noted bogus activity on credit cards that had been used to make British Airways bookings during the time when the breach was undetected. There were other methods, very sophisticated attempts by villains to acquire these elements. The hack was not discovered until September 5 and has now been resolved, officials said.

Additionally, Alex Cruz, the chief executive of British Airways, said that the hackers carried out a "sophisticated, malicious criminal attack" on the website.

Which? said it was "vital" BA moved quickly to ensure affected customers get clear information and what steps they need to take to protect themselves.

Have you booked with the airline in the last few weeks?

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