Apple Internal Memo Acknowledges Microphone Issue On The iPhone 7

07 May, 2018, 16:24 | Author: Chad Warren
  • Apple iPhone 7 Bug

As per the internal document, if a person approaches an Apple Store or Apple Authorized Service Provider with a Face ID issue on their iPhone X, the shop must first try to resolve the problem by initiating a rear camera fix.

It's very unlikely to be a hardware issue as Apple's document reads that, the problem is restricted only to devices running iOS 11.3 or newer.

As MacRumors reports, Apple distributed a document to Apple Authorized Service providers detailing the fault present in both iPhone 7 and iPhone 7 Plus and how to deal with it.

The tech giant reportedly has sent a support document to retailers and authorised service centres addressing this issue.

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Yes, it might sound a bit weird initially, but Apple is now repairing rear cameras which is technically fixing the rear cameras.

If the speaker button remains "greyed-out", they are then asked to run audio diagnostics.

Regardless, Apple has a fix and it has advised all Authorized Service Providers on how to tackle the problem. If the fix work doesn't turn to be productive, then the employee has to replace the whole unit, giving the customer a new phone. Apple has claimed that this new Face ID should replace the conventional Touch ID that was introduced with the iPhone 5s. As per the document, Apple has asserted that users using the affected iPhone 7 units may experience a speaker button issue during phone calls.

Few of Apple's iPhone 7 and iPhone 7 Plus models appear to be facing microphone issues. Some users have noticed that features like pano, slow-mo, and time-lapse still work, while others did not. If the users feel his/her device is affected, then he should make an appointment at an Apple authorized service provider or Apple Store. The lenses differ on which they do. The front-facing camera also worked fine but not the FaceID. While in the process of replacement, the employee has explained the issue and stated that the Face ID's True Depth camera and the telephoto camera lens at the rear are connected: "I was talking to the Genius Bar guy and he said that the cameras are connected".

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